1. Order Cancellation

• Orders can only be canceled before they enter the printing process.

• Once the printing has started, cancellations are not possible.

• If the order has been printed but not yet shipped, only the shipping fee can be refunded.

2. Return Policy

• Since all products are custom-made and personalized, we do not accept returns for any reason other than manufacturing defects or shipping damage.

• If you receive a defective or incorrect product, please contact us within 30 days of delivery.

3. Refund & Replacement Policy

We offer refunds or replacements in the following cases:

✅ The product is damaged or defective due to production or shipping.

✅ The received item is significantly different from the order details.

✅ The wrong item was sent.

We do NOT offer refunds or replacements in these cases:

❌ Incorrect shipping address provided by the customer.

❌ Minor color variations due to screen display differences.

❌ Customer changes their mind after receiving the product.

❌ Delays caused by shipping carriers.

4. How to Request a Refund or Replacement

- Email Support@corachalk.com with:

• Order number.

• Clear photos of the product showing the issue.

• A description of the problem.

- Requests must be made within 30 days of delivery.

- Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

5. Shipping Issues

• If the package is lost during transit, we will provide a replacement or full refund.

• If the package is returned due to an incorrect address or the recipient not claiming it, no refund will be issued.