Free shipping with code FREESHIP99 on orders over $99

Refund Policy

1. Order Cancellation

  • Orders can only be canceled before they enter the printing process.

  • Once the printing has started, cancellations are not possible.

  • If the order has been printed but not yet shipped, only the shipping fee can be refunded.

2. Return Policy

  • Since all products are custom-made and personalized, we do not accept returns for any reason other than manufacturing defects or shipping damage.

  • If you receive a defective or incorrect product, please contact us within 30 days of delivery.

3. Refund & Replacement Policy

We offer refunds or replacements in the following cases:

✅ The product is damaged or defective due to production or shipping.

✅ The received item is significantly different from the order details.

✅ The wrong item was sent.

We do NOT offer refunds or replacements in these cases:

❌ Incorrect shipping address provided by the customer.

❌ Minor color variations due to screen display differences.

❌ Customer changes their mind after receiving the product.

❌ Delays caused by shipping carriers.

4. How to Request a Refund or Replacement

- Email Support@corachalk.com with:

  • Order number.

  • Clear photos of the product showing the issue.

  • A description of the problem.

- Requests must be made within 30 days of delivery.

- Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

5. Shipping Issues

  • If the package is lost during transit, we will provide a replacement or full refund.

  • If the package is returned due to an incorrect address or the recipient not claiming it, no refund will be issued.

Address:

California:14321 Corporate Dr, Garden Grove, CA 92843, United States

Texas: 12501 Cardinal Meadow Dr, Sugar Land, TX 77478, United States

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